Open Positions

Operations & Customer Experience

Kinn is looking for an empathetic problem solver to join our team. Our ideal candidate is someone with intuition that knows when it's right to make an exception.

We're a growing company and are building this foundation from the ground up. So we need people who are talented enough to contribute, flexible enough to accept the daily challenges. Building is hard, but the opportunity is ultimately more rewarding: the beauty of being at the beginning is that each person can make meaningful contributions to not only the day to day and year to year success of the business.

Part time (20-25 hours/week) to start in October 2020.

THE ROLE

Customer Experience
  • Assist and respond to customers with a wide variety of needs via chat, email and social media
  • Problem-solve seamlessly, autonomously and quickly, while maintaining a composed and caring demeanor
  • Track and communicate customer concerns and recommendations with the internal team
  • Pay close attention to the details and practice solution-based thinking
  • Grow and maintain customer relationships outside of resolving tickets
  • Provide weekly feedback and recommendations on product, processes, etc. based on customer interactions
  • Manage repairs, returns and made-to-order tracking
  • Embody and articulate Kinn's brand values within all customer interactions

    Operations
    • Manage inventory, and making sure everything is appropriately stocked
    • Work with multiple manufacturers to pick up inventory + requests
    • Handle any returns, new shipments and exchanges

      WHAT WE'RE LOOKING FOR
      • Must be available in Downtown Los Angeles 3-4 times a week
      • 2-3 years experience in Customer Experience role (online and/or in-person)
      • Jewelry experience is highly desirable
      • Resume and application are 100% free of spelling or grammar error