Orders & Returns

How long does it take to get my jewelry?

For ready to ship pieces, please allow 1-2 business days for processing, plus shipping time. For made to order pieces, please allow 10-15 business days for processing, plus shipping time.

Please read specific product descriptions and details before ordering.

Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays.

During peak and holiday seasons, there may be processing and shipping delays.

Read more on our Shipping Details page.

Can I cancel or edit my order after it's been placed?

Please email us at hey@kinnstudio.com with your order number within 24 hours, and we'll try our best to accommodate your request.

Can I edit my address after the order's been placed?

If your order hasn't shipped, we can edit the shipping address. Email us at hey@kinnstudio.com with the updated address as soon as possible. 

We are unable to edit a billing address once an order has been placed.

How can I track my order?

Click "Track My Order" in your shipping confirmation email, or log into your account on kinnstudio.com. Please note that it can take 1-2 business days for a tracking number to show movement.

I live in Los Angeles. Can I come into the studio to try on Kinn pieces?

Yes, please schedule a time on our calendar HERE.

Be sure to list the styles you’d like to see so that our team can prepare for your appointment.

If you need to reschedule or cancel an appointment, please do so at least 24 hours prior.

What's your return policy?

For domestic orders, you may return most unworn or unused items within 10 business days of the delivery date. We will determine if the piece is eligible for a full refund once it arrives back to us. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).

We will provide you with a prepaid return label. For returns, $10 will be deducted from the total refund amount. If you exchange or shop for a new item, Kinn will pay for the return label. 

We do not accept returns, exchanges, or resizing requests for international orders.

Custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.

Select pieces are only available for exchange or store credit. Please read specific product descriptions and details before ordering.

We do not accept partial returns for single products i.e. only returning a chain or a pendant from a necklace purchase.

Please be advised that once the product has been shipped, we do not refund shipping costs.

To process a return or exchange, please visit HERE.

Can I exchange my piece for a different size?

Yes, you can directly exchange via our returns page HERE.

If you'd like to exchange for a half size, we can resize your piece when you purchase one of our services HERE. Once purchased, please email us at hey@kinnstudio.com to receive a prepaid shipping label.

We do not accept returns, exchanges, or resizing requests for international orders.

Custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.

How can I process a return?

To process a return or exchange, please visit HERE.

When will I receive my refund?

Returns are typically processed within 3-5 business days of their arrival at our studio. Once our team has processed your return, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days. 

Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).

Please note that we are unable to refund shipping costs.

Shipping

Find detailed information on our Shipping Details page.

Visit HERE.

How much does shipping cost?

For orders within the continental US: 

STANDARD 3-5 business days (orders $200+): Free Shipping

STANDARD 3-5 business days (orders less than $200): $10 Shipping

EXPEDITED 2 business days: $25 Shipping

OVERNIGHT 1 business day: $50 Shipping

For orders to Alaska, Hawaii, and Puerto Rico, shipping is $30.

For international orders, shipping is $50.

What shipping carriers do you use?

Orders placed with standard shipping and valued less than $500 are shipped via USPS.

Orders placed with standard shipping and valued $500+ are shipped via UPS.

Orders placed with expedited shipping are shipped via UPS.

International orders are shipped via UPS.

For orders $1,000+, adult signature may be required.

Do you ship internationally?

Yes, we ship to the countries below.

North America: Canada

Asia: Japan, Hong Kong, Singapore, South Korea, Taiwan, Philippines, Thailand 

Europe: France, Netherlands, United Kingdom, Belgium, Spain, Germany, Sweden, Denmark, Switzerland, Ireland, Greece, Norway, The Czech Republic, Iceland 

GCC: Bahrain, United Arab Emirates, Saudi Arabia

Oceania: Australia, New Zealand

For international orders, customers may be responsible for import duties, depending on the country in which they reside. You may contact your customs office for additional information. There can be occasional customs or carrier delays which may affect delivery time, which unfortunately are beyond our control.

I think my package is lost. What should I do?

If you think your package is lost, email us at hey@kinnstudio.com right away with your order number and we'll try our best to help resolve the issue. Please note that Kinn is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.

I live in Los Angeles. Can I come pick up my jewelry from your studio?

Email us at hey@kinnstudio.com and we will try to accommodate pickups.

Products & Materials

Where is your jewelry made?

We work with locally owned manufacturers in Los Angeles and New York whenever possible. This gives us better control over quality and ensures that our makers are fairly compensated and working under safe conditions. Most of our necklace and bracelet chains are made in Italy. Read more here.

Are all of your pieces made with 14k solid gold?

All of our yellow gold pieces are made with 14k solid gold (not plated or filled). Learn more here.

Our lockets are made with 10k solid gold.

Where do you source your gold and diamonds?

We only work with vendors with high ethical standards and knowledge of the supply chain. That means, the gold that we use are regulated and certified by the Responsible Jewellery Council (RJC). With these regulations, gold is sourced from a Fairmined Certified Mining Organization. This is also regulated and backed by a 3rd party audit that ensures the artisanal mining organizations meet the standards at all times. Our stones are conflict free and goes through the Kimberly Process (KP). Most of our stones are cut and polished here in downtown Los Angeles, while some are cut in Canada. You can read more about it here.



I don't know my ring size. Do you have a ring sizer?

Yes! You can shop our ring sizer HERE, or download the printable version HERE.

Alternatively, you can visit your local jeweler to get sized.

Do your products have a warranty?

Yes, our warranty covers one complimentary repair within six months of order delivery, given that the damage is caused by a manufacturing defect. Our warranty does not cover lost pieces, improper storage of a piece, or any modification made to a piece by a third party.

Please email us at hey@kinnstudio.com to be sure that your piece is repairable, and to receive a prepaid shipping label.

With the purchase of our Kinn Concierge Service, our warranty extends to three years from the delivery date of the original order.

Please note that most Kinn pieces are handmade and may have attributes that vary slightly from what is portrayed on our website. These are not defects and will not be repaired.

Do you provide repairs?

Kinn provides complimentary repairs for pieces that fall under our warranty. Please email us at hey@kinnstudio.com to be sure that your piece is repairable, and to receive a prepaid shipping label.

For pieces outside of our warranty, please purchase our repair service HERE, and email us at hey@kinnstudio.com to request our shipping address.

Damage due to neglect, abuse, or natural wear and tear will be repaired for a flat rate of $50, unless Kinn deems otherwise. Kinn reserves the right to charge fees or repairs using our professional discretion.

Due to the nature of herringbone chains, they may not be repaired. If you have specific questions, please email hey@kinnstudio.com.

Please note that most Kinn pieces are handmade and may have attributes that vary slightly from what is portrayed on our website. These are not defects and will not be repaired.

All of our stones are natural, not dyed or heat treated. No stone is exactly alike, and slight color variations and inclusions are normal.

All repairs originating from Hawaii or Alaska will require an additional $20 fee to cover shipping surcharges.

Can I send my Kinn jewelry back to be engraved?

Yes, you can send your Kinn jewelry back to our studio to be engraved. Please purchase our engraving service HERE and email us at hey@kinnstudio.com to request our shipping address.

Do you make custom jewelry?

Yes, we accept custom jewelry orders. Please email hey@kinnstudio.com for custom and repurpose project inquiries.

Why do you include the gold weight of each piece in product details?

Today, precious metal weights and values are almost never disclosed. Lack of transparency enables modern jewelry brands to earn up to 80% of the original purchase price as revenue, and is why jewelry fails to maintain its value. The weight of a gold object is measured in troy ounces, and the price of gold per ounce is the same across the world.

Vow

Can I get my Vow engagement ring or wedding band engraved?

Yes, we can engrave the inside of any engagement ring or wedding band for a fee of $50. 

We offer York Script and Arial fonts. The engraving may include up to 12 characters, letters and numbers only, no special characters.

Please note that once a ring is engraved, if it needs to be resized, the engraving may need to be redone and the client will incur an additional $50 fee.

Can I get my Vow engagement ring or wedding band resized?

For engagement rings, the first resizing is complimentary. We can adjust by either a full or a half size. We usually recommend resizing by a half size to keep the shape of the band.

Should you need a second resizing, please reach out to vow@kinnstudio.com, and we will provide you with a quote.

Due to the nature of our wedding bands, we can only resize the Dare to Love Dome Ring and the Pauline Ellipse Ring I. You can purchase our resizing service HERE. All other wedding bands are eternity style and cannot be modified.

How long does it take to get a Vow ring made?

We typically ask for 6-8 weeks for all custom pieces. Please account for additional time during peak and holiday seasons.

What’s your Vow return policy?

Due to the bespoke nature of our engagement rings, they are not eligible for return or exchange.

Depending on the piece, wedding bands may only be eligible for exchange or store credit within 10 days of order delivery. Please check the details section of the specific product page.

Resized and engraved rings are final sale.

All bespoke and custom rings are final sale.

If your Vow ring has been worked on by a third party jeweler, it is no longer under our warranty, and can not be returned or exchanged.

Do you provide repairs for Vow pieces?

For up to two years after you receive your ring, Kinn guarantees it to be free from manufacturing defects and errors such as loose diamonds, loose prongs, or faulty metal. Our Vow warranty does not cover normal wear and tear, improper care and storage, or third party repairs. Additionally, scratches, lost or stolen pieces, and discoloration from use of harsh chemicals do not fall under our warranty.

Each Vow ring is handmade to order. Due to the nature of each piece, slight variations are normal.

How do I care for my Vow ring?

Be sure to store your Vow ring in the Kinn packaging it arrived in. Do not wear your Vow ring while using harsh chemicals, lotions, or perfumes. Remove before performing any strenuous activity such as living heavy objects.

Clean your Vow ring with a soft bristle toothbrush and a small amount of diluted dish soap. Scrub gently under warm water. Let your ring air dry in a safe place.

Can I get my Vow ring insured?

Upon purchase, Kinn will provide you with an appraisal to get your ring insured with your insurance agency. We recommend using Jeweler’s Mutual, where you can get a fast & free quote based on your zip code. Please note that we are not affiliated with any third parties. For more information, please email us at vow@kinnstudio.com.

Can I create a custom ring with Vow by Kinn?

For each Vow client, we curate each gemstone and design a bespoke piece, while upholding a high level of quality.

We only work with diamonds in the D-I color grades, and the Very Slightly Included clarity grade or better. To learn more about the 4C’s and Vow’s diamond standards, visit HERE.

For repurpose and redesign engagement projects, we ask that all diamonds and gemstones be evaluated by one of our specialists before beginning a custom project. We always want to ensure that we’re able to bring your vision to life!

If you’re interested in creating a custom Vow ring, please email us at vow@kinnstudio.com, and one of our associates will advise you on the next steps.

Other

Do you have an affiliate program?

Yes, we partnered with Shareasale to provide you with the tools you need to earn commissions, while we handle ordering, shipping, and billing. Visit HERE to apply.

Do you have a retail store?

Currently, our only storefront is kinnstudio.com, but Kinn pieces are available in select retail boutiques including: the hōm market (New York), Neighborhood Goods (New York, Austin, Plano), Garment Modern & Vintage (Austin), Liebling (Burlington, Vermont).

Do you offer private styling appointments?

Yes! You can book an online appointment HERE or an in-person appointment at our Downtown LA studio HERE.