Orders

How long does it take to get my jewelry?

Most of our pieces are made to order. Depending on the piece, please allow 5-7 business days (up to 10 business days during peak season) to make the jewelry, plus shipping time. Please check the product description for a more detailed timeline. Orders placed over the weekend and major holidays are fulfilled the next business day. We also do not deliver on weekends or holidays.

Read more on our Shipping Details page

COVID-19 Note: We have seen frequent shipping delays after packages leave our studio. Please allow up to 15 days of shipping time should you see any issues with tracking.

Can I cancel or edit my order after the order's been placed?

Please send us an email to hey@kinnstudio.com with your order number within 24 hours and we'll try our best to accommodate your request.

Can I edit my address after the order's been placed?

If the order hasn't shipped yet, we can make this change. Send us an email to hey@kinnstudio.com as soon as possible. 

Where can I track my order?

You can track your package by clicking "track my order" in your shipping confirmation email, or by logging into your account on kinnstudio.com. It will take a day or two for your tracking information to populate.

What's your return policy?

Please note that Kinn Vintage has its own return policy. Please read the 'Vintage' section for more.
 For domestic orders, we accept returns for unworn or unused items within 30 days of receiving. We will determine if the piece is eligible for a full refund when we receive the goods. There may be a 20% restocking fee depending on the condition of the returned pieces (i.e. if it's been severely worn, damaged).

Customers are responsible for paying a standard $10 returns and processing fee, which will be deducted from the refunded total.

We do not accept returns or exchanges for international orders.

Custom orders and engraved items are final sale and cannot be returned.

Please send us an email with your order number and email associated for any returns or exchanges. Once received, you'll process the exchange or the refund to the original amount you paid for back into your account.

 Please be advised that once the product has been shipped, we do not refund the Route Insurance. 

Can I exchange for a different size?

If you're exchanging to another whole size that we offer, you can simply send the piece back to us for an exchange. If you're looking to make a custom size, we can re-size them for you at a small labor fee of $50. Please use the service here:  For any custom orders including engraved items are final sale but we can re-size them. Please use the re-sizing service here: https://kinnstudio.com/products/custom-sizes. After you've made the purchase, please request to have a label sent to you. 

Please note that we cannot offer re-size requests for international orders.

Do you offer sizes other than what's offered on the website?

Yes we do. Kinn fine jewelry is handmade in Los Angeles, and solid 14k gold is priced based on the weight of the gold plus labor. For this reason, there is an additional fee that you can purchase here: https://kinnstudio.com/products/custom-sizes

Is it possible for me to send back my Kinn jewelry for engraving?

Yes, you may send your Kinn jewelry to our studio within 30 days if receiving. Engraving starts at $30, please use the link here to add the additional service: https://kinnstudio.com/products/additional-engraving

I live in Los Angeles. Can I try on the pieces at the studio before buying?

Please send us an email to hey@kinnstudio.com to schedule a time!

I don't know my ring size. Do you have a ring sizer?

Yes! There are three options: download the PDF here to find the perfect fit. Alternatively, you can order our physical ring sizer from here

Shipping & Returns

Please read the details under our Shipping Details page.

How much is shipping?

Here are the available shipping methods within the continental US:

STANDARD (when you spend $200+): Free Shipping (3-5 business days)

STANDARD (when you spend less than $200): $10 (3-5 business days)

EXPEDITED: $25 (2 business days)

Overnight: $45 (1 business day)Standard shipping is sent via USPS for orders less than $250, and via UPS for orders $250+ from our Los Angeles studio, not including weekends or holidays. Expedited and Overnight shipping is sent via UPS. 

For orders $500+, adult signature may be required.

How long does shipping take?

Most of our pieces are made to order. Depending on the piece, please allow about 5-7 business days (10 business days during peak season) to make the jewelry, plus shipping time (3-5 business days for standard, 2 business days for expedited). Please allow more time during the holiday season. Orders placed over the weekend and major holidays are fulfilled the next business day.

COVID-19 Note: We have seen frequent shipping delays after packages leave our studio. Please allow up to 15 days of shipping time should you see any issues with tracking.

Dec 1, 2020 Update: We're not guaranteeing Christmas delivery for any custom sizes/custom pieces.

Do you ship internationally?

Yes, we ship to Canada, Australia, South Korea, Japan, Hong Kong, Taiwan, Singapore, France, Spain, U.K., Germany, Sweden and Belgium.

For international orders, the customers are responsible for import duties and taxes on your order depending on the country in which you reside. You may contact your customs office for additional information. There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately are beyond our control.

I think my package is lost.

If you think your package is lost, email us right away with your order number at hey@kinnstudio.com with your order number and we'll try our best to solve the issue. Please note that Kinn is not responsible for lost or stolen items once it's marked 'Delivered' by the delivery service. Please also check with your neighbors or the front desk to see if they may have accidentally picked up your package. 

What's your return policy?

Please note that Kinn Vintage has its own return policy. Please read the 'Vintage' section for more.

For domestic orders, we accept returns for unworn or unused items within 30 days of receiving. We will determine if the piece is eligible for a full refund when we receive the goods. There may be a 20% restocking fee depending on the condition of the returned pieces (i.e. if it's been severely worn, damaged). 

For any custom orders, and engraved items are final sale and cannot be returned.

For any international orders, we cannot accept exchanges nor returns.

Customers are responsible for paying a standard $10 returns and processing fee, which will be deducted from the refunded total.

Please send us an email with your order number and email associated for any returns or exchanges. Once received, you'll process the exchange or the refund to the original amount you paid for back into your account. 

Once the product has been shipped, we do not refund the Route Insurance. 

When will I receive my refund?

Returns are typically processed within 3-5 business days of their arrival at our studio, which allows our team to inspect the product received. You will receive a refund receipt via email when your refund is being processed. Refunds are generally posted to bank accounts within 2-3 business days. 

Can I change my shipping address?

Send us an email to hey@kinnstudio.com, and we will try to accommodate.

I live in Los Angeles, can I come pick up my jewelry from your studio?

Send us an email to hey@kinnstudio.com, and we will try to accommodate pick ups. 

Materials

Where's your jewelry made?

We work with a locally owned manufacturer here in Los Angeles — not only to have better control of the quality, but to ensure the people who make our jewelry are fairly compensated and working under safe conditions, too. Read more here.

Are all your pieces made with 14k solid gold?

All of our pieces are made with 14k solid gold (not plated nor filled), except for our lockets. To learn more about the difference, read more about it on the journal here.

Where do you source your gold and diamonds?

We only work with vendors with high ethical standards and knowledge of the supply chain. That means, the gold that we use are regulated and certified by the Responsible Jewellery Council (RJC). With these regulations, gold is sourced from a Fairmined Certified Mining Organization. This is also regulated and backed by a 3rd party audit that ensures the artisanal mining organizations meet the standards at all times. Our stones are conflict free and goes through the Kimberly Process (KP). Most of our stones are cut and polished here in downtown Los Angeles, while some are cut in Canada. You can read more about it here.



Can you make custom jewelry?

We accept custom bespoke orders. If you have vintage pieces i.e. your grandmother's ring, we can repurpose that using the metal and/or the stone. We can also sit down with you and design a one-of-a-kind from scratch. Please send us your inquiry to hey@kinnstudio.com.

Why do you include how much the gold weighs in all of your products?

Today, precious metal weight and value are almost never disclosed. This lack of transparency is what enables modern jewelry brands to earn up to 80% of the original purchase price as revenue and is why modern jewelry fails to maintain its value. The weight of the gold object is measured in troy ounces, and the price of gold per ounce is the same across the world. 

Vintage — Buyer

How do you authenticate your products?

We receive all items and physically evaluate each piece by professional experts including gemologists. Our process ensures that pieces are reviewed before the item is available for sale. We will also reject any item that does not match up to our standards. 

How are your diamonds and gemstones graded?

All items are appraised and inspected by our certified gemologists, and the evaluation is performed in accordance with GIA standards. Please note that in accordance to the GIA standards, all mounted diamonds and gemstones are not removed from their mounting. 

What is your return policy?

Return requests must be made within 7 days of shipment and the item must be returned within 14 days of original shipment. 

What are my shipping options?

We ship domestically and to some international countries. 

STANDARD (when you spend $200+): Free Shipping (3-5 business days)

STANDARD (when you spend less than $200): $10 (3-5 business days)

EXPEDITED: $25 (2 business days)

Overnight: $45 (1 business day)

For orders $500+, adult signature may be required.

All shipments are sent via UPS from our Los Angeles studio, not including weekends or holidays. Unfortunately, we do not ship to P.O. Boxes.

When will my order ship?

Most orders ship within 2 business days. We'll notify you via email when the item is ready to be shipped with a tracking number.  

Vintage — Seller

What type of jewelry do you accept?

Precious metals and gemstones only i.e. solid 14k gold (no plated materials please), platinum, silver etc.

When will I get paid?

You'll be paid on the 1st of the month after the jewelry has been sold.

What is the selling process like?

The process can take up to 3 weeks. Once you send us your photos with the specs, we'll reply to you within 2 business days. You can then send us the requested jewelry using our prepaid shipping label. Once we receive your items our team will authenticate and approve the items and will list the items. 

Can I consign an item that I recently purchased from Kinn Vintage?

Please note that we will not accept Kinn Vintage products to be re-sold on our website. 

General & Other

Do you have an affiliate program?

Yes we do. We partnered with Shareasale to provide you the tools you need to earn commissions, while we handle all the ordering, shipping, and billing processes. Learn more here