Here's the thing: you deserve the finest jewelry, without the traditional markup. #KeepItReal
/ How long does it take to get my jewelry?
Most of our pieces are handmade to order. Depending on the piece, please allow about 4-6 business days plus your shipping time to be made during holiday season.
/ Can I cancel or edit my order after the order's been placed?
Definitely! Send us an email to firstname.lastname@example.org with your order number as soon as possible with the requested changes. Not all changes will be granted, but we'll definitely try hard to make it work!
/ Oops, can I edit my address after the order's been placed?
If the order hasn't gone out yet, we can definitely make this change. Send us an email to email@example.com.
/ What's your return policy?
We offer returns up to 15 days from receiving as long as they haven't been worn or damaged. If you need to exchange to another size, please let us know at firstname.lastname@example.org.
Custom orders, and engraved items are final sale and cannot be returned.
/ How much is shipping?
Here are the available shipping methods within the continental US:
Standard (when you spend $150+): Free Shipping (2-5 business days)
Standard (when you spend less than $150): $10 (2-5 business days)
Expedited: $25 (2 business days)
Alaska, Hawaii & Puerto Rico - $28 (2 - 3 business days in transit.)
/ How long does shipping take?
We ship out of our Los Angeles office, and depending on delivery location, shipping can take between 2-5 business days. You can always track your order through your account or the shipping confirmation email sent after your order is sent out.
/ Do you ship internationally?
Not at the moment, but be sure to drop your email to stay tuned!
/ I think my package is lost.
If you think your package is lost, email us right away with your order number at email@example.com with your order number and we'll try our best to solve the issue. Please note that Kinn is not responsible for lost or stolen items once it's marked 'Delivered' by the delivery service.
/ I live in Los Angeles, can I come pick up my goodies from your studio?
At this time, we're not offering in-person pick ups!
/ Where's your jewelry made?
We make our jewelry in sunny Los Angeles.
/ Can you make custom pieces?
Depends! Please send us your ideas to firstname.lastname@example.org, and we'll let you know if it's something we can make.