All of our pieces are solid 14k gold—not plated, filled or vermeil—so they are durable but malleable. Scratches with wear are normal, and they can be more noticeable on a larger surface area over time. 

For up to two years, Kinn Concierge Service will pay for your Kinn jewelry to get repaired, polished, or even to reset a stone. We will cover the shipping costs for return as well as reshipment. 

From start to finish, please allow 2-3 weeks. 

Available services include: polishing, cleaning, resetting a stone, removing engraving, broken chains. 

Please be advised that this service cannot be applied to any kinked herringbone chains. Please check the product page on how to take care of the necklaces properly.

Simply add the service to your cart, and hold onto your order number to be used in the near future! When you're ready to use the service, simply send us an email to hey@kinnstudio.com with your order number and how you'd like to use the service. Please note that the Concierge Service is non-refundable.