What's your holiday return policy?
To process a return or exchange, please visit HERE.
When is the last day I can place my order to arrive in time for the holidays?
Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays. During peak and holiday seasons, there may be processing and shipping delays.
2024 Holiday Order Deadlines for Ready To Ship Pieces
2024 Holiday Order Deadlines for Made To Order Pieces
Please read specific product descriptions and details before ordering. Please place your order before 1pm PST to ensure timely delivery.
All nameplate pieces are made to order. Please allow at least 3-4 weeks for production. Please note that this does not include shipping time, and during peak or holiday seasons delays may occur.
How do I know if an item is out of stock?
We do our best to ensure that items online are in stock. However, because many of our pieces are handmade, sometimes ready to ship pieces can go out of stock. If a ready to ship item is unavailable, it will be marked as sold out or will have an expected ship date in the description.
A member of our team will reach out to you via email as soon as possible if an item in your order is out of stock.
If a piece is made to order, it will be noted in the details section of the product page. If you have any questions about the availability of a product, please reach out to us at hey@kinnstudio.com.
Can I cancel or edit my order after it’s been placed?
Please email us at hey@kinnstudio.com with your order number within 24 hours, and we'll try our best to accommodate your request.
I think my package is lost. What should I do?
If you think your package is lost, email us at hey@kinnstudio.com right away with your order number and we'll try our best to help resolve the issue. Please note that Kinn is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.
SHIPPING DETAILS
We offer complimentary standard shipping on all domestic and international orders. For ready to ship pieces, please allow 1-2 business days for processing, plus shipping time. For made to order pieces, please allow 10-15 business days for processing, plus shipping time. Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays. During peak and holiday seasons, there may be processing and shipping delays.
Find detailed information on our Shipping Details page HERE.
US STANDARD SHIPPING
US COURIERS
INTERNATIONAL ORDERS
For international orders, customers may be responsible for import duties, depending on the country in which they reside. You may contact your customs office for additional information. There can be occasional customs or carrier delays which may affect delivery time, which unfortunately are beyond our control.
International orders are not eligible for returns or exchanges.
We ship to most countries. If you are unable to complete checkout in your country, please reach out to us at hey@kinnstudio.com
I think my package is lost. What should I do?
If you think your package is lost, email us at hey@kinnstudio.com right away with your order number and we'll try our best to help resolve the issue. Please note that Kinn is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.
