When is the last day I can place my order to arrive in time for the holidays?
Ready To Ship Pieces:
Made To Order Pieces:
Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays. During peak and holiday seasons, there may be processing and shipping delays.
- Please read specific product descriptions and details before ordering.
- Please place your order before 1pm PST to ensure timely delivery.
- All Dear Kaia III Nameplate Necklaces and Dear Kaia III Nameplate Bracelets are made to order. Please allow at least 4 weeks for production during the holiday period. Please note that this does not include shipping time. Delays may occur.
How do I know if an item is out of stock?
We do our best to ensure that items online are in stock. However, because we don’t manufacture in bulk, sometimes ready to ship pieces can go out of stock. A member of our team will reach out to you via email as soon as possible if an item in your order is out of stock.
If a piece is made to order, it will be noted in the details section of the product page. If you have any questions about the availability of a product, please reach out to us at email@example.com.
Can I cancel or edit my order after it’s been placed?
Please email us at firstname.lastname@example.org with your order number within 24 hours, and we'll try our best to accommodate your request.
What's your holiday return policy?
For domestic orders placed November 24th through December 31, you may return most unworn or unused items within 20 business days of the delivery date. We will determine if the piece is eligible for a full refund once it arrives back to us. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).
- We do not accept returns, exchanges, or resizing requests for international orders.
- Custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.
- Select pieces are only available for exchange or store credit. Please read specific product descriptions and details before ordering.
- We do not accept partial returns for single products i.e. only returning a chain or a pendant from a necklace purchase.
- Please be advised that once the product has been shipped, we do not refund shipping costs.
- Please allow 5-7 business days for us to process your return or exchange after we receive it in our studio.
- To process a return or exchange, please visit HERE.
I think my package is lost. What should I do?
If you think your package is lost, email us at email@example.com right away with your order number and we'll try our best to help resolve the issue. Please note that Kinn is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.
Do you offer same-day delivery?
Yes, we offer same-day delivery to addresses within 10 miles of our Los Angeles studio starting on November 1st during business hours (Monday-Friday 10am-4pm). Please reach out to firstname.lastname@example.org with any questions.
- For more information, please visit HERE.