Kinn Concierge is a jewelry care and repair service. With this service, you will receive 3 years of coverage and support. If your piece needs polishing, cleaning, a repair, engraving removal, or a stone reset, you will already have a direct path to getting it taken care of. It’s a simple way to protect your investment and keep your jewelry looking beautiful for years to come. The only exception is kinked herringbone chains, which are not eligible for repair through the Concierge Service. It’s important to note that Kinn Concierge does not cover loss, theft, or disappearance.
Simply add Kinn Concierge Service to your cart and hold onto your order number to be used in the near future! This can be purchased within 30 days of your original order and begins on the date of the Kinn Concierge Service purchase. When you're ready to use the service, simply send us an email to hello@kinnstudio.com with your order number and how you'd like to use the service.
Please note: Each Concierge Service covers one piece of jewelry only. If you’d like coverage for multiple pieces, please add a service for each item. Concierge Service is non-refundable.
Polishing
Cleaning
Repairs
Stone Resetting
Engraving Removal
All shipping fees to and from our studio
Kinn Legacy—On You
Frequently Asked Questions
How do I know my Kinn Concierge Service is active?
As long as your purchase of Kinn Concierge was made within 30 days of your jewelry purchase, your service is activated the day of and will automatically be linked to the last order you placed. If you have made more than one jewelry purchase in the last 30 days, please let our team know which piece you want this service for at hello@kinnstudio.com.
Can I extend my Kinn Concierge Service?
Our Kinn Concierge Service is only available for the first three years from the time of purchase. We unfortunately do not provide extensions of this service.
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