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All of our pieces are solid 14k gold—not plated, filled or vermeil—so they are durable but malleable. Scratches with wear are normal, and they can be more noticeable on a larger surface area over time.
For up to three years, Kinn Concierge Service will pay for your Kinn jewelry to get repaired, polished, or even to reset a stone. We will cover the shipping costs for return as well as reshipment.
Available services include: polishing, cleaning, resetting a stone, removing engraving, broken chain repairs.
Please be advised that this service cannot be applied to any kinked herringbone chains. Please check the product page on how to take care of the necklaces properly.
Simply add the service to your cart, and hold onto your order number to be used in the near future! When you're ready to use the service, simply send us an email to hey@kinnstudio.com with your order number and how you'd like to use the service. Please note that the Concierge Service is non-refundable.
Enjoy one complimentary repair within six months for any manufacturing defects. Upgrade to our Kinn Concierge Service for extended coverage. Please note: normal variations including normal wear and tear, improper care, storage techniques or third-party modifications do not fall under our warranty.
We offer complimentary standard shipping on all domestic and international orders. Please note that shipping times are not guaranteed and do not account for order processing time.
Orders valued $1500+ ship with complimentary expedited shipping.
We offer complimentary standard shipping on all domestic and international orders. For ready to ship pieces, please allow 1-3 business days for processing, plus shipping time.
For made to order pieces, please allow 3-5 weeks for processing, plus shipping time. Orders placed on weekends and major holidays will be processed the next business day.
We do not deliver on weekends or holidays. During peak and holiday seasons, there may be processing and shipping delays.
Return unworn items within 10 business days for a refund, or exchange/return for in store credit within 20 days. A 20% restocking fee may apply. Returns are $10, exchanges are free. Final sale on international, custom, engraved, half-size, and archive pieces. Check product details for exchange-only items. Stacked items must be returned in full.
