Domestic orders may be returned within 10 business days of delivery for a refund or within 20 business days for store credit. Jewelry must be unworn, in its original condition and packaging, and accompanied by order details. A 20% restocking fee may apply if items are damaged or show signs of wear, as determined by us.
For returns refunded to your original payment method, a $10 fee is deducted for the return label. If you choose store credit, we will cover the cost of the return label. Please be advised that once the product has been shipped, we do not refund shipping costs.
To process a return, please visit HERE. Please allow 5-7 business days for us to process your return after we receive it in our studio.
Note: Items purchased through Kinn stockists must be returned or exchanged directly with the stockist and are subject to their return and exchange policies. If you placed your order on Facebook or Instagram Shop, please initiate your return request directly on the platform.
Domestic orders may be exchanged within 20 business days of delivery. Jewelry must be unworn, in its original condition and packaging, and accompanied by order details. A 20% restocking fee may apply if items are damaged or show signs of wear, as determined by us.
We will provide a prepaid return label at no cost for exchanges.
If you exchange an item, any return from that exchange can only be issued as store credit or exchanged for another item. Refunds are not available for exchange orders, as the original purchase was already refunded or credited during the initial exchange process.
To process an exchange, please visit HERE. Please allow 5-7 business days for us to process your exchange after we receive it in our studio.
Note: Items purchased through Kinn stockists must be returned or exchanged directly with the stockist and are subject to their return and exchange policies. Facebook and Instagram Shop orders are not eligible for exchanges.
Unfortunately, international orders are final sale and cannot be returned, exchanged, or resized.
Certain items are final sale and cannot be returned or exchanged. These include custom orders, custom sizes, engraved jewelry, personalized pieces, engagement rings, archive or vintage items, gift cards, and international orders. Some select products may also be limited to exchange or store credit only, which will be noted in the product description. Products sold as sets must be returned in full—partial returns (such as the chain only from a pendant necklace) are not accepted.
Please read product descriptions carefully before ordering.
Returns are typically processed within 5–7 business days of arriving at our studio. Once your return has been processed, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2–3 business days.
Depending on the condition of the returned item, a 20% restocking fee may apply, as determined by us, if the item is damaged or shows signs of wear.
Please note that shipping costs are non-refundable.
Please email us at hello@kinnstudio.com within 24 hours of placing your order, and we’ll do our best to accommodate your request. Orders begin processing immediately or may already be in production, so some changes or cancellations may not be possible.
If your order hasn’t shipped, we can update the shipping address. Please email us at hello@kinnstudio.com with the updated address as soon as possible.
We are unable to change a billing address once an order has been placed.
We offer Affirm in the US and Klarna in select international countries, allowing you to receive your jewelry now and pay over time. Simply select your preferred plan at checkout.
Please email us at hello@kinnstudio.com and we will do our best to accommodate pickup requests.
If your order arrives broken or damaged, please email us at hello@kinnstudio.com with your order number and a photo of the issue. We'll be happy to assist with a complimentary replacement.
Visit HERE.
Yes, we offer complimentary shipping to select countries worldwide:
North America: Canada
Asia: Japan, Hong Kong, Singapore, South Korea, Taiwan, Philippines, Thailand
Europe: France, Netherlands, United Kingdom, Belgium, Spain, Germany, Sweden, Denmark, Ireland, Greece, Norway, Czech Republic, Iceland
GCC: Bahrain, United Arab Emirates, Saudi Arabia
Oceania: Australia, New Zealand
All international orders are shipped via DHL. Shipping costs, customs duties, and taxes are calculated at checkout based on your country. Please note that delivery may be delayed during peak seasons or due to customs processing, which is unfortunately beyond our control. You may contact your local customs office for additional information.
You can track your order by logging into your Kinn Account or by checking your shipping confirmation email. Please note it may take 1–2 business days for tracking updates to appear.
For ready-to-ship pieces, please allow 1–2 business days for processing, plus shipping time. For made-to-order pieces, please allow 4–6 weeks for processing, plus shipping time.
Orders placed on weekends or major holidays will be processed the next business day. Please note that we do not deliver on weekends or holidays, and processing or shipping may take longer during peak and holiday seasons.
Please check product descriptions for specific details, and read more on our Shipping Details page.
If you cannot locate your package, please email us at hello@kinnstudio.com with your order number. We’ll do our best to help locate your package or provide a solution.
Please note that we are not responsible for lost or stolen orders once the carrier marks them as “Delivered.” Be sure to check with neighbors or your building’s front desk, as they may have received your package.
Our jewelry is thoughtfully crafted in partnership with skilled manufacturers in Los Angeles and New York, allowing us to ensure the highest level of quality, fair compensation, and safe working conditions. Many of our necklace and bracelet chains are made in Italy, renowned for its fine jewelry craftsmanship. Read more about our process here.
Yes—all of our yellow gold jewelry is crafted in 14k solid gold, never plated or filled. Learn more here.
We source our materials exclusively from vendors who uphold the highest ethical standards and maintain complete transparency in the supply chain. Our gold is regulated and certified by the Responsible Jewellery Council (RJC) and comes from Fairmined Certified Mining Organizations, verified through third-party audits to ensure sustainable and responsible practices.
All of our diamonds are conflict-free, adhering to the Kimberley Process (KP). Most are cut and polished in Los Angeles, with select stones crafted in Canada, ensuring both traceability and craftsmanship. Read more about our sourcing here.
We share the gold weight of each piece because transparency matters. Many modern jewelry brands don’t disclose precious metal weights, which can make it difficult for pieces to hold long-term value. By listing gold weight, we give you clarity on the intrinsic value of your jewelry—measured in troy ounces, with a gold price that is consistent worldwide.
Yes! Find your perfect fit with our Ring Sizer and receive an $8 Kinn credit toward your next ring. Alternatively, learn how to find your ring size at home here or you can visit your local jeweler for a professional fitting.
To keep your pieces looking their best, remove them before using harsh chemicals, lotions, perfumes, or beauty products, and avoid wearing them during strenuous activities or while lifting heavy objects. We also recommend taking them off in extreme heat, humidity, or when swimming in chlorinated water.
To clean, gently use a soft-bristled toothbrush with a small amount of diluted dish soap under warm water. Rinse carefully and let your pieces air dry in a safe place.
Some pieces are more delicate than others—please refer to individual product pages for specific care instructions.
Yes! Our standard warranty covers one complimentary repair within six months of delivery, given that the damage is caused by a manufacturing defect. The warranty does not cover lost items, improper storage, or modifications made by a third party.
With the purchase of our Kinn Concierge Service, coverage extends to three years from the original delivery date. Each Concierge Service covers one piece of jewelry only. If you’d like coverage for multiple pieces, please add a service for each item. Concierge Service is non-refundable.
Please note that most Kinn pieces are handmade, and slight variations from the product images are natural and considered part of their unique craftsmanship—they are not defects and are not covered by the warranty.
We offer complimentary repairs for pieces covered under our warranty. For items outside of warranty, a repair fee will apply. To request a repair, please complete our Repair Service Form. Repairs typically take 3–4 weeks once we receive your piece, though timing may vary during peak periods or if additional materials are required.
Certain pieces—such as herringbone chains, hollow hoops, and hollow link chains—may not be repairable. If you have questions about a specific piece, please email us at hello@kinnstudio.com.
Please note that most Kinn pieces are handmade, and slight variations from product images are part of their unique craftsmanship—they are not defects and are not repairable.
Repairs are not available for international orders.
Yes! We welcome custom and repurposing requests, creating pieces designed just for you. Please complete our Custom Request Form to begin.
Each piece is carefully crafted by hand and typically requires 4–6 weeks to complete once production begins, ensuring the highest level of quality and attention to detail.
Platform LA
8840 Washington Blvd
Suite 107
Culver City, CA 90232
Monday - Saturday 10AM - 6PM
Sunday 10AM - 5PM
You can text us at 310-962-0338 or email us at store@kinnstudio.com.
You can preview our current in-store collection here. Availability may vary by size and style, so we encourage you to reach out to our store directly by phone or email, and our team will be happy to assist.
While we currently don’t provide online ordering with in-store pickup, our team would be glad to hold an in-stock piece for you for up to two hours when contacted directly.
In-store purchases may be returned within 15 days of purchase for a refund to your original payment method, or for store credit within the same period. Jewelry must be unworn, in its original condition and packaging, and accompanied by your purchase details. A 20% restocking fee may apply if items are damaged or show signs of wear, as determined by us.
Online orders may also be dropped off in-store, but you must first initiate your return through our online portal and select “bring to our store” as the return method.
Select Vow pieces are only eligible for exchange or store credit. Gift cards are final sale. Products sold as sets must be returned in full—partial returns (such as the chain only from a pendant necklace) are not accepted. Certain items are final sale and cannot be returned or exchanged. Please read product descriptions carefully before ordering.
No, we don’t offer repairs directly in-store. To initiate a repair, please submit a request here.
Yes! Every Vow ring is designed as a bespoke piece, with each gemstone carefully curated to meet our high standards of quality. We work exclusively with diamonds in the D–I color range and Very Slightly Included (VS) clarity or better. You can learn more about the 4C’s and our diamond standards here.
For repurpose and redesign projects, all diamonds and gemstones must first be evaluated by one of our specialists to ensure we can bring your vision to life.
If you’re interested in creating a custom Vow ring, please email us at vow@kinnstudio.com, and our team will guide you through the next steps.
We typically ask for 6–8 weeks to complete all custom Vow engagement rings and wedding bands. Please allow additional time during peak and holiday seasons to ensure your piece is crafted with the care it deserves. If you’re working within a shorter timeline, please reach out to us at vow@kinnstudio.com to discuss rush order options.
Our ready-to-purchase engagement rings can be ordered directly from our website without consulting our design team. Please allow 3–6 weeks for production. These rings are final sale and not eligible for return or exchange, though we do provide one complimentary resizing.
If you’d like to make modifications—such as selecting a lab or natural diamond, adjusting the carat weight, or choosing a metal other than 14k yellow gold—please complete our Custom Engagement Ring Questionnaire.
Yes, we offer engraving on the inside of any Vow engagement ring or wedding band for a $60 fee. You may choose between York Script or Arial font, with up to 12 characters (letters and numbers only, no special characters).
Please note: if an engraved ring requires resizing, the engraving may need to be redone, and an additional $60 fee will apply.
For Vow engagement rings, we offer one complimentary resizing of up to a full size (though we typically recommend a half-size adjustment to maintain the band’s integrity).
For additional resizing needs, please contact us at vow@kinnstudio.com for a quote.
Wedding bands vary: some styles can be resized through our Resizing Service, while eternity bands cannot be modified due to their design.
Due to the bespoke nature of our engagement rings, they are final sale and not eligible for return or exchange.
Wedding bands may, depending on the style, be eligible for exchange or store credit within 10 days of delivery—please refer to the details on the specific product page.
Resized or engraved rings, as well as all bespoke and custom pieces, are also final sale.
Please note: if your Vow ring has been altered by a third-party jeweler, it is no longer covered under our warranty and cannot be returned or exchanged.
Our Vow warranty covers manufacturing defects for up to two years from the date your ring is received. This includes issues such as loose diamonds, prongs, or faulty metal.
The warranty does not cover normal wear and tear, improper care or storage, third-party repairs, scratches, lost or stolen pieces, or discoloration from harsh chemicals.
Each Vow ring is handmade to order, and slight variations in the finished piece are normal and not considered defects.
To preserve the beauty of your Vow ring, store it in the Kinn packaging it arrived in and avoid wearing it while using harsh chemicals, lotions, or perfumes. Remove your ring before performing strenuous activities, such as lifting heavy objects.
To clean, use a soft-bristle toothbrush with a small amount of diluted dish soap. Gently scrub under warm water, then let your ring air dry in a safe place.
Upon purchase, Kinn will provide an appraisal for your ring to assist with insurance coverage through your chosen agency. We recommend Jeweler’s Mutual, where you can receive a fast, free quote based on your zip code. Please note that we are not affiliated with any third parties.
For additional guidance, please email us at vow@kinnstudio.com.
Yes! You can book a private appointment at our Culver City Flagship, a virtual consultation, or a private suite at one of our rotating locations each month. Our team is here to guide you through selecting wedding bands, celebrating milestones, or finding the perfect gift. Explore all appointment options and book your visit on our Visit Us page.
Yes! We’ve partnered with ShopMy to provide you with the tools to earn commissions, while we handle ordering, shipping, and billing. Learn more and apply here.
Yes! Kinn gift cards are available in various amounts and can be redeemed online or in-store. Shopping for someone else, but not sure what to get? Give the gift of choice with a Kinn e-gift card.
Gift cards are delivered via email with instructions for redemption at checkout, and there are no additional processing fees. They make a thoughtful gift for a loved one—or a special treat for yourself. You can purchase a gift card here.
