Concept Store FAQ

Where is your store located?

Platform LA

Suite 107

8840 Washington Blvd

Culver City, CA 90232

What are your store hours?

Monday - Saturday 11AM - 6PM

Sunday 11AM - 5PM

How can I contact the store?

You can text our store at 310-962-0338 or email

What pieces are available in store?

You can shop our collection of what is available in store HERE. We may not have all sizes available. For confirmation on the availability of your desired piece, please reach out to our store directly by phone or email.

Can I order online and pick it up in the store?

We do not provide the option for online purchase with in-store pickup at this time. If you call our store, our team can reserve an in-stock item for you for a period of up to 2 hours.

What’s your store return policy?

In-store Purchases

For in-store purchases, you may return or exchange most unworn or unused items within 15 days of the purchase date for a full refund to the original payment method. 

Pieces must be in unworn condition with the original packaging, including jewelry boxes and pouches. Please make sure to have your order number and order confirmation email ready. 

We will determine if the piece is eligible for a full refund. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).

Select Vow pieces are only available for exchange or store credit.

Gift cards are final sale. 

We do not accept partial returns for products sold as sets i.e. returning the chain only from a pendant necklace purchase.

Online Purchases

To return an online purchase at our store, please initiate your request through our portal. Select the return method as 'bring to our store' if you prefer to drop it off in person. Please note, this option is available for returns only. We cannot process exchanges in person.

Custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.