1. Open the locket gently at the side seam using your fingernail.
2. Inside, you’ll find a small removable frame or insert. Carefully remove this piece.
3. Trace the insert onto your photo to get the correct size and shape. For best results, we recommend printing the photo on thin photo paper so it lays flat.
4. Cut the photo slightly smaller than the traced line to ensure it fits neatly.
5. Place the photo into the frame and secure it back inside the locket.
6. Close the locket gently until it clicks into place.

We offer complimentary standard shipping on all domestic and international orders.

For ready-to-ship pieces, please allow 3-5 business days for processing, plus shipping time.

For made-to-order pieces, please refer to the Details section of the product's page for a production timeline, plus shipping time.

Please note that we do not deliver on weekends or holidays, and processing or shipping may take longer during peak and holiday seasons. Check our Shipping Details page for more information and holiday cutoff dates.

Domestic orders may be returned within 10 business days of delivery for a refund or within 20 business days for store credit. Jewelry must be unworn, in its original condition and packaging, and accompanied by order details. A 20% restocking fee may apply if items are returned damaged or show signs of wear, at our discretion.

For returns refunded to your original payment method, a $10 fee is deducted for the return label. If you choose store credit, we will cover the cost of the return label. Please be advised that once the product has been shipped, we do not refund shipping costs.